C-HIT Ramping Up Artificial Intelligence Initiatives
Leveraging Machine Learning to Deliver Customer Value and Reduce Cost
As part of C-HIT's corporate AI initiative of reducing costs and delivering customer value, our
leadership and technical teams recently completed the Northwestern University Kellogg School
of Management’s Artificial Intelligence program. Our recent graduates are already putting their
new AI credentials to work!
From internal optimization efforts to new AI-driven chatbots and enterprise automation and
orchestration, the powerful new tools are making an immediate impact. We are piloting efforts to
improve the customer experience on our federal heath IT programs through robust AI insights
and approaches.
“We are transforming our next generation operational centers into AI-driven autonomous
operational platforms with various features like AI-based chatbots, automated onboarding, self-
healing systems, predictive analytics, predictive alerts, advanced orchestration models by
leveraging our AI strategy and machine learning-powered infrastructure tools,” noted Manoj
Chaganti, COO and Co-Founder of C-HIT. “Kellogg’s program helped us in enhancing our AI
capability and its thought-process in building and developing our AI framework and life-cycle,
Agile AI testbed, AI maturity models, and autonomous solutions. It has also provided us with
valuable insights into concrete, actionable approaches for applying AI and machine learning at
all levels of our internal and customer-facing operations.”
“C-HIT is committed to being a leader in the community, and to designing, implementing, and
governing timely and thoughtful AI principles across our organization,” he added. “These
principles are necessary for protecting individual rights and data, resisting cyberattacks,
ensuring legal and regulatory compliance, and ultimately, be fair, unbiased, socially
responsibility, and trusted.”
As Program Director and noted AI expert Mohanbir Sawhney observed, “Why now? AI is at an
inflection point based on a perfect storm of four inter-related trends that are intersecting: cloud
computing, big data, open source, and improved algorithms. With C-HIT’s demonstrated
expertise in Cloud Computing, enterprise open source implementations, and years of
experience with fraud detection algorithms supporting CMS CPI, there is a natural fit.
To learn more about how C-HIT can put AI to work for your organization, please contact BD@c-
hit.com