C-HIT uses artificial intelligence (AI) and machine learning (ML) to improve the user experience. Through AI, we program systems to mimic human behavior, while ML enables systems to analyze incoming data and “learn” the patterns to better execute “human-like” decisions. Coupled with the right expertise, we firmly believe that AI can enhance decision-making and transform "smart" tasks into powerful tools for patients, providers, business professionals, and researchers.

We help businesses scale their ML projects by keeping abreast of current and next-generation technologies. As a technology innovator, C-HIT is committed to exploring IT advancements and efficiencies that can help enterprises to accelerate and succeed in their data and analytic initiatives. As an example, we recently implemented chatbots to modernize the customer support paradigm for a federal health agency. As users interacted with the chatbot to ask questions, the system “learnt” how to address those in the future. In time, this has led to:

• A self-service environment with minimal help desk escalation;
• Enhanced user experience; and
• Higher levels of customer satisfaction.