CMS Enterprise Portal Services Program Wins 2020 FedHealthIT Innovation Award
The Centers for Medicare and Medicaid Services (CMS), a federal agency within the U.S. Department of Health and Human Services, was recognized as a winner of the 2020 FedHealthIT Innovation Award for its Enterprise Portal Services program – a project led, designed, and implemented by C-HIT. The award recognizes programs that are driving innovation and results in technology-related programs across various health-related federal agencies.

“With more than 100 million people depending on the CMS to receive health coverage through Medicare, Medicaid, the Children’s Health Insurance Program and the Health Insurance Marketplace, the agency’s ability to provide real-time, actionable insights in its portal operations is critical to allow American citizens to access high-quality care, as well as application owners and their contractors to get the access they need to perform their services to the agency,” said Manoj Chaganti, chief operating officer at C-HIT. “It is thrilling to be recognized for our commitment in delivering the most innovative technologies to streamline health operations that are enabling American citizens to receive quality healthcare services.”

By implementing data analytics and machine data tools, C-HIT developed a customized single-view dashboard that used advanced data visualization tools to display critical performance indicators from more than 60 applications and more than 10 data centers.

By synchronizing and aligning data streams, the dashboard helped enhance information sharing and collaboration across teams. With a much easier visualization of key performance indicators for customer and Ops Center real-time monitoring, the dashboard helped to predict and prevent outages 20-30 minutes in advance by using artificial intelligence and predictive analytics.

During the Open Enrollment season, the dashboard’s increase in operational visibility helped the agency to handle a 100 percent increase in their portal traffic with a significant reduction of unanticipated downtime and without an increase in staff or compute costs.

The C-HIT led CMS project was nominated for and selected by a panel of judges including current and former federal government and industry leaders from across the federal health IT sector. The CMS C-HIT led program stood out from the rest based on its “willingness to take on achievable risk and, more importantly, to deliver real results in support of their missions, and is among the programs that are “achieving unparalleled access and elevating functional efficiencies through models that are modern, secure, and scalable,” according to FedHealthIT Innovation Award organizers.

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