CMS Enterprise Portal Operational Intelligence (POI) Solution Wins the 2022 Disruptive Tech Award
Named among program awardees for the G2Xchange Disruptive Tech Summit – Change Agents Shifting the Landscape
03/22/2022 – C-HIT is proud to announce that G2Xchange/FedHealthIT recognized our CMS Enterprise Portal Operational Intelligence (POI) solution amongst a handful of ‘Federal IT innovators and game changers who are positively transforming how Government fulfills its missions.’

The G2Xchange/FedHealthIT Disruptive Tech Awards: Programs Shifting the Landscape recognizes individuals and programs that are leading and transforming Federal information technology. This year, the POI solution – part of CMS Enterprise Portal Services (EPS) contract – won this prestigious award. A custom software application, the POI provides real-time operational visibility, via a “single pane of glass” into the health and security of 60 applications and 10 data centers across the CMS enterprise. By combining AI-driven insights, data analytics, and cloud capabilities, the POI uses data analytics and machine learning tools to provide critical performance indicators that have resulted in improved systems stability, timely alerts for issue prevention, and higher system uptimes.

“We take great pride in the work we are doing in partnership with CMS on EPS,” stated Chris Shafer, EPS Program Director and Vice President of Program Delivery at C-HIT. “Thanks to the stellar job of our unified team, we have been able to double the website traffic management capability and reduce volume-related performance events by 75% during Open Enrollments.” Shafer added. “The success of the POI solution has allowed us to provide greater enterprise visibility and a significant drop in unanticipated service interruptions.” Previously, C-HIT’s EPS project was selected among a handful of winners for the FedHealthIT Innovation Award in 2020.

For more information on the awardees, and to register for this year’s Disruptive Tech Summit, visit: